Communication

How to reach us

We are a small team and we answer our own messages. The fastest way to get a useful reply is to include your order number.

Contact

• Email: info@kostramall.com - replies within one business day
• Australia: +61 (0)411 603 306
• Korea: +82 (0)10 4368 3306
• Hours: Monday to Friday, 10am-4pm AEST

Where to send what

• Questions about a product before buying - Product Enquiry
• Where is my order - Order Status or Delivery
• Returns and refunds - Returns
• Wholesale and partnerships - Partner with Kostra

Email preferences

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Postal address

Kostra Mall
U42/7-9 Percy Street, Auburn NSW 2141, Australia