Returns

Returns and refunds

Change of mind

If you change your mind, contact us within 14 days of receiving your order. Items must be unopened, unused and in their original sealed packaging. Return postage for change-of-mind returns is paid by the customer.

Damaged or incorrect items

If something arrives damaged, or is not what you ordered, email info@kostramall.com within 7 days of delivery with your order number and a photo. We will arrange a replacement or a full refund, including return postage.

What we cannot accept back

• Supplements, honey or food products where the seal has been broken, for health and safety reasons
• Footwear that has been worn outdoors
• Items returned more than 14 days after delivery

How to start a return

Email info@kostramall.com with your order number and the reason for the return. We will confirm the return address before you send anything back - please do not return items without contacting us first.

Refund timing

Once we receive and inspect the return, refunds are issued to the original payment method. Your bank may take a further 3-5 business days to show the funds.

This policy is in addition to your rights under Australian Consumer Law, which are not affected.